System Performance: Investigation and Troubleshooting

Introduction

ADMINISTRATORON-PREMISE ONLY

This troubleshooting guide helps customers check common issues affecting performance and gather critical technical data to help diagnose FactoryLogix system performance problems. Many issues stem from the database layer, server infrastructure, configuration settings, or client environment. By collecting the information outlined in this document for your system and providing it to Aegis, our Technical Support team can help you identify the root causes of slow performance, login delays, report generation problems, or operational latency. This documentation also explains why each piece of information is needed and how to collect it.

To contact Aegis Technical Support for non-critical issues, email eSupport@aiscorp.com and you will receive a response within 24 hours.